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Here’s how we use cookies on our website and how we handle and protect your personal information:

COOKIES

A cookie is a small file of information that is requested to be stored on your computer’s hard drive. Once you agree, the file is stored and helps analyse website traffic or lets you know when you visit a particular website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and storing information about your preferences.

We use traffic cookies to identify which pages are being used. This helps us analyse data about web traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes and then delete the data from our system. In addition, cookies help us provide you with a better website by enabling us to track which pages you find useful or not. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. This may prevent you from getting the most out of the website.

PAYMENT & SECURITY

All your transactions will be secured by SSL at MasterCard’s system. Lalatour guarantees that all your card information is absolutely secure at MasterCard and Viettinbank.

PRIVACY POLICY

What we collect

We may collect the following information:

Your name, gender, date of birth, address, email, phone number, interests etc.

What we do with the information we collect

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

To provide relevant Service Providers to complete your registration and booking.
To improve our products and services.
To send you rewards points, seasonal promotions or special information when available etc. You are deemed to have agreed to receive electronic information when you make a registration or request. If you do not want to receive any promotional emails from us, you can change your preferences on our website, use our ‘unsubscribe’ tool or contact us.
Customize the website according to your preferences.
Sometimes we may share and disclose your personal information to the authorities or investigative agencies if required by law, or necessary for the prevention, detection of criminal acts and prosecution before the law to protect the rights of customers.

We appreciate your trust in choosing lalatour.com to register online. Therefore, we will always ensure and protect the privacy and confidentiality of your personal information with the highest sense of responsibility.

PERSONAL INFORMATION

We will not sell, distribute or rent your personal information to any other third party unless you give us permission or are required by law.

If you believe that any information we hold about you is inaccurate or incomplete, please notify us in writing or by email as soon as possible at the address above. We will promptly correct any inaccuracies.

INFORMATION SECURITY

We are committed to ensuring that your information is kept secure. To protect the personal data you provide to us, we have implemented and used appropriate management systems and procedures.

In addition, we have implemented and used security procedures and physical and technical restrictions on access to and use of personal information. Only authorized employees are permitted to access personal information in order to perform their duties in relation to our services.

DELETE PERSONAL INFORMATION

If you need to delete data from Lalatour servers for any reason, you can send a request email to email [email protected]
The processing time for deleting all personal information is 07 working days.

LINKS

Our websites or emails may contain links to other websites. When you click on a link, you will be taken to another website. Therefore, we cannot be responsible for the privacy of any information you provide while visiting other websites and those websites are not governed by this Privacy Policy. You should carefully read and review their Privacy Policies as their Privacy policies may differ from ours.

UPDATING PRIVACY POLICY & COOKIES

We reserve the right to change the way we use cookies and the way we collect, transmit and process personal information of users as we deem necessary. Therefore, this policy may be amended to reflect the latest changes. You may not think it is the same and you agree to review this policy each time you visit the website for changes. Your continued use of this website indicates your acceptance of the terms of this Privacy Policy or any modifications we make.