Privacy Policy

Pursuant to Decree 13/2023/ND-CP on personal data protection dated April 17, 2023 of the Government;
In order to process customers’ personal data in accordance with the law to support and provide services to customers;
Now, Gia Hung Investment Joint Stock Company – Lalatour promulgates the Regulations on protection and processing of personal data of Lalatour customers.

Article 1: Customers agree to let Lalatour process personal data

In order to support, provide services and experiences for Lalatour customers in the best way and in accordance with the law, Lalatour needs to process customers’ personal data. However, the processing of customers’ personal data is only done when the customer agrees.

Article 2: Personal data processed

Customers understand, confirm and agree that Lalatour is allowed to process basic personal data and sensitive personal data of customers, authorized persons and other related parties of customers, if provided or contacted by Lalatour, including personal data updated, modified and supplemented at each time, in which:

Basic personal data includes: Full name, date of birth, gender, place of birth, permanent address, contact address, nationality, image, phone number, email, types of identification documents, information about digital accounts, personal data reflecting activities, history of activities on cyberspace, other information and data associated with individuals or helping to identify a specific individual and other information and data as prescribed by law; and
Sensitive personal data according to Clause 4, Article 2 of Decree 13/2023/ND-CP.

Article 3: Purpose of processing personal data

Customers agree and confirm that their personal data stated in Article 1 of this Agreement is processed for the following purposes:
Authentication, customer identification
Contacting to provide product and service information to customers who register for membership and taking care of and supporting customers during use (such as calling; sending emails, …).
Providing tourism services to customers.
To issue invoices and documents according to legal regulations.
To comply with the requirements of competent State agencies.

Article 4: Organizations and individuals processing personal data

Customers agree that the processing of their personal data is carried out by Lalatour and organizations and individuals cooperating/associating with Lalatour to process personal data.

Article 5: Method of processing personal data

Customers agree that their personal data is processed by any method according to Lalatour’s policies and/or applications from time to time, including but not limited to, collecting, recording, confirming, storing, editing, combining, accessing, retrieving, recalling, encoding, decoding, copying, sharing, transmitting, providing, transferring, using cyberspace, devices, electronic means or other forms to transfer personal data domestically or internationally, deleting, destroying and other related actions.

Article 6: Time of commencement and termination of personal data processing

Lalatour begins to perform personal data processing activities from the time it is provided until it receives a written request to terminate personal data processing from a competent State agency or the customer has a decision to withdraw consent after the customer has completed the procedures as prescribed by law or according to Lalatour’s applicable policies at each time.

Article 7: Rights and obligations of customers regarding personal data processing

Customers have the right to provide, access, edit, delete personal data, withdraw consent to the processing of personal data, restrict or object to the processing of their personal data, except where otherwise provided by law.
Customers are responsible for providing complete and accurate personal data as requested by Lalatour for the convenience of caring for and supporting members.
Customers have other rights and obligations as prescribed by law.

Article 8: Means and tools for members to edit personal data

Customers who wish to edit personal data for their information, please contact Lalatour via Email: [email protected] for support.

Article 9: Other commitments on processing personal data

In the process of processing personal data, Lalatour and related parties will apply necessary and appropriate technical, security and confidentiality measures to protect customers’ personal data. However, customers understand and acknowledge that no technical system or security and confidentiality measures are absolutely safe and online transactions, cyberspace and other forms of processing personal data always have potential risks, including but not limited to data leakage, dissemination, exploitation and appropriation. In this case, the customer agrees that Lalatour and its related parties shall not bear any liability to the customer and its related parties (if any).

Article 10: Address of the personal data processing unit

Gia Hung Investment Joint Stock Company – Lalatour:

Head office address: 103 Nguyen Duc Canh, Tuong Mai Ward, Hoang Mai, Hanoi.
Email: [email protected]
Phone number: +84 0337812160

Article 11: Implementation provisions

This Regulation comes into effect from the date of ……….
The contents not mentioned in this Regulation will be implemented in accordance with the provisions of law.
In case of disputes (if any), the parties shall prioritize resolving the dispute through negotiation. In case of unsuccessful negotiation, they have the right to request the competent Court to resolve the dispute in accordance with the provisions of law.