FAQs

What are the conditions for registering for a tour?

To register for a tour, you need to prepare an ID card (valid) for domestic tours, and a Passport (valid for more than 6 months) for international tours. In addition, for some countries, you will have to prepare additional documents to apply for a visa, the documents will be according to the requirements of the Consulate/Embassy.

How long in advance do I need to register for a tour? How long in advance do I need to prepare the documents? If my visa is denied, how will Lalatour handle it for me?

Dear customers, to ensure a good seat and a prepared itinerary, you should register at least 1 month before the departure date. For tours that require a visa, you must prepare documents to apply for a visa according to the specific requirements of each destination country.

In case of visa rejection, you will lose the visa fee and airfare deposit as listed in the Tour Cancellation Conditions in the detailed Tour Program. In case you need to submit a visa in Hanoi, you will pay the airfare and travel fee to lalatour if any.

What are the conditions for elderly guests to go on the tour? I registered to buy a tour directly with elderly guests but was not accepted?

For female guests aged 55 and over and male guests aged 60 and over: lalatour recommends that a relative under 55 years old (in good health) accompany you to be able to promptly support you if any problems arise during the tour. For guests aged 70 and over: It is mandatory to have a relative under 55 years old (in good health) accompany you and submit a health certificate, including a doctor’s confirmation of good health for travel + a health commitment form according to the company’s regulations.

Guests aged 80 and over do not have insurance, so lalatour usually does not accept guests of this age.

What are the requirements for guests under 18 years old to register for a tour?

Guests under 18 years old must be accompanied by a parent or relative over 18 years old. In case guests under 18 years old are accompanied by a relative, the parent must authorize (with confirmation from the local government) the relative.

Do I have to pay in full or can I pay a deposit?

• In case of online purchase via lalatour.com and choosing the online payment method, please pay 100% of the tour value within the time specified in the booking confirmation.
• In case of direct payment or bank transfer, you can pay a deposit of 50% of the tour value in advance, and pay in full 7-10 days before the tour departure date for weekday tours and 10-15 days for holiday tours

Where can I pay in cash? Do I need to come to the company?

You can provide the address and the company staff will come to collect the money or come to the company office

Does the tour price include VAT? Can I issue an invoice?

All tours include VAT. If the customer requests an invoice, please provide full invoice information immediately upon tour registration and full payment. The invoice will be issued after the end of the tour and sent to the address requested by the customer or collected directly. Invoices are not accepted after the tour departs.

Is travel insurance included in fares?

In our offers, we do not offer travel insurance. This is due to the following reasons:

• We believe that the services of insurers in your country are better than in Vietnam.
• This will be more convenient if you buy insurance directly in your country, as you will be in direct contact with the insurer and you can choose the insurance that suits you.
• When you pay your trip by bank card, it seems to us that some banks automatically offer you insurance.

Lalatour undertakes to give you the necessary assistance in the event of the events giving rise to compensation by the insurer.

Can I choose a tour guide? Is the tour guide friendly and knowledgeable?

Lalatour will arrange a tour guide to suit each route as well as reasonable working and resting time or not choose to arrange a tour guide according to the request of individual guests. In case of traveling in a private group, Lalatour will try to flexibly handle each specific case.

At lalatour company, tour guides are supplemented, updated with knowledge and undergo star rating exams every year, so you can rest assured about their expertise.

Does the restaurant ensure food safety? Does the tour include local dishes?

All current tours, lalatour use a restaurant system with food safety certification, so you can rest assured about this issue. In addition, lalatour always arranges at least 1 meal with local specialties in each region or country you visit in the program.

Will the flight time change? Does lalatour guarantee that the flight will not be delayed? What will happen if the flight is delayed?

Dear Customer, Flight time depends on the carrier. The airline has the right to cancel/delay the flight depending on the actual weather situation/technical reasons to ensure flight safety for you.

In case of flight delay, the airline will have a specific announcement depending on the actual situation. If the flight affects the tour time, lalatour will coordinate with the service partner to rearrange the program for you to visit as fully as possible. Unable to visit attractions will be replaced with other attractions or refunded tour costs according to the actual situation.

Tips, how does it work?

General finding: tips are not included in prices, and they are not mandatory. But it is customary, in Vietnam, as in Laos, Cambodia and Burma, to hand over a small sum at the end of their service, to guides and drivers.

In practice, and depending on the number of passengers in the group, the scale for the guide is between USD 5 – 12 per day per passenger. Count half as much for the driver. You can’t give anything if you’re not happy with their service.

We do not include tips for guides and drivers in our offers. However, well aware that this could affect your experience during the journey, so all the small tips of rowers, porters, baggage handlers, etc. will be regulated by the guide in connection with Lalatour.

Some tour operators do not talk to you about tipping to give you the impression that their offers are cheaper. Lalatour prefers to talk about it so that you don’t have any unpleasant surprises.